Privacy Policy

1. Introduction

Aura-voyage respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

2. Information We Collect

We may collect and process the following types of information:

• Personal identification information including name and email address when you submit consultation requests
• Service preferences and inquiry details you provide through our contact forms
• Technical information including IP address, browser type, and device information
• Website usage data collected through cookies and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation requests and provide requested services
• To communicate with you about our services and respond to inquiries
• To improve our website functionality and user experience
• To comply with legal obligations and enforce our terms of use

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide information through our forms or accept cookies
• Contractual necessity: To provide services you have requested
• Legitimate interests: To operate and improve our business operations
• Legal compliance: To meet regulatory and legal requirements

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website or conducting our business
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Consultation request data is typically retained for three years following completion of services.

8. Your Rights

Under data protection laws, you have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

9. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings or our cookie banner. For detailed information, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their privacy policies.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

12. Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Aura-voyage
42 Donegall Quay
Belfast BT1 3EG
United Kingdom
Email: privacy@aura-voyage.com